Join the team

- STORE & ECOMMERCE ASSOCIATE – Los Angeles

Pampa is currently seeking an enthusiastic, committed and confident Store & Ecommerce Associate driving retail & online sales growth. Reporting to our Store US Manager, this role would be suitable for someone with a minimum of two years experience in a similar role who is available to work in the Venice Beach area.

Working within a small team, the successful applicant will have the natural ability to multitask between retail customers & online orders with ownership, responsibility and attention to detail, while working closely with the Warehouse & Logistics Manager. There’s room for growth within this role as Pampa is opening their Flagship Store in the US for the very first time and is experiencing growth as international family run business.

Key tasks:

• Greet all clients arriving to the store ensuring a positive & welcoming brand experience.
• Presentation of products to retail clients (& trade clients when required).
• Confidently provide in-store and online customer service and advice via emails, web chat function and social media, including product information, styling advice, customer complaint resolution and custom rugs quotations.
• Ensure merchandising of the store is upheld to company presentation standards.
• Assist fulfil online sales through Shopify  with care and accuracy, and work closely with our Warehouse & Logistic Assistant with the possibility of sometimes packing orders if needed and when nobody else is available to assist.
• Work together with our Trade Accounts Consultant (based in the US) with any requirements. Eg, preparing yarn samples, providing photos of rugs and various other tasks.
• Work with Monday app for general day to day tasks on a daily basis.
• Assist with PR & Media loans ensuring their return and checking the condition of products once retuned and advise if there are any issues.
• Assist with Store and PR events.
• Open and securely close Store following procedures.

The successful applicant will have the following experience, skills & attributes:

• Reliable, punctual, friendly and trustworthy.
• Excellent retail skills with past experience in a  retail store & sales role.
• Excellent customer service skills.
• Excellent with point-of-sale systems and varied payment methods.
• Extremely confident level of computer literacy.
• Excellent verbal and written communication skills.
• Highly organised with great attention to detail.
• Quick and effective problem-solving skills.
• Collaborative approach to working as a team player.
• High proficiency using Shopify.
• Willingness to comply with company policies and procedures.
• Ability to lift and move heavy rugs alone when necessary.
• Understand and deliver brand merchandising procedures.
• Flexibility including the ability to work one day on weekends.
• Experience using Monday App is a plus.

Benefits:

• Welcoming work culture.
• Investment in your personal career development.
• Generous team discounts.
• Work in a growing family run company.

This position is an in-house position only and open to candidates who are able to work daily in Venice Beach area. Shortlisted applicants only will be notified. We are looking to finalise the position by the end of October, starting in November for the holiday season. 

How to apply:

We would love to hear from you if you would think you would be the right fit. Please send us an email with the subject line: Store Associate - Los Angeles, to careers@pampa.com.au with the below details:

• Your resume and references.
• A one-paragraph bio and why you would like to work for Pampa.
• Answer the following the question: What makes you jump out of bed in the morning?

This position is an in-house position only and open to candidates who are able to work daily in Venice Beach area. Shortlisted applicants only will be notified. We are looking to finalise the position by the end of October, starting in November for the holiday season. 

- WAREHOUSE & LOGISTICS ASSISTANT - Los Angeles

Pampa is currently seeking an enthusiastic, committed Warehouse & Logistics Assistant. Reporting to our Store Manager & Directors & Co-Founders based in Australia & Argentina and working closely with our Trade Accounts Consultant whom is based in the US.

This role involves efficiently packing and shipping custom rug orders, managing online orders for rugs and homewares, and ensuring the seamless arrival and inspection of new stock. You'll maintain the warehouse's cleanliness and organisation, support with store arrangements, and stay updated on all Pampa products.

The right applicant be working 3 days a week, 4 hours a day with a potential future increase of hours.

Attention to detail and a proactive approach are essential in this role. If you're ready to contribute to a dynamic team dedicated to quality and craftsmanship, apply now.

Key tasks:

• Pack and ship all custom rug orders in a timely, tidy & efficient manner.
• Pack and ship all online orders including rugs and other homewares.
• Vacuuming rugs is an important task in this role.
• Unpack, count and check the condition of all arriving stock.
• Keep the Warehouse looking neat, tidy and clean.
• Assist Sales Consultant on re-shuffling rugs within the Showroom when required.
• Stay current and up to date with all Pampa products.
• Using Monday desktop app for task organisation.

The successful applicant will have the following experience, skills & attributes:

• Reliable, punctual, presentable, friendly and trustworthy.
• Excellent verbal and written communication skills.
• Warehouse, packing and logistics experience is a plus.
• Confident level of computer literacy.
• Highly organised with great attention to detail.
• Quick and effective problem-solving skills.
• Confident and driven to work.
• Collaborative approach to working as a team player.
• Willingness to comply with company policies and procedures.
• Ability to lift and move heavy rugs alone.
• Understand and deliver brand procedures.
• Experience using Monday App is a plus.

Benefits:

• Welcoming work culture.
• Investment in your personal career development.
• Generous team discounts.
• Work in a growing family run company.

How to apply:

We would love to hear from you if you would think you would be the right fit. Please send us an email with the subject line: Warehouse & Logistics Assistant- Los Angeles, to careers@pampa.com.au with the below details:

• Your resume and references.
• A one-paragraph bio and why you would like to work for Pampa.
• Answer the following the question: What makes you jump out of bed in the morning?

This position is an in-house position only and open to candidates who are able to work daily in Venice Beach area. Shortlisted applicants only will be notified. We are looking to finalise the position by the end of October, starting in November for the holiday season. 

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About Pampa:

Pampa is family run business based in Australia and Argentina with a worldwide reach and audience. Last year we celebrated our 10th year anniversary which was really proud achievement, along with obtaining B Corp certification at the same time. During the last decade we've been supporting and empowering skilled artisans in remote Argentina and beyond to produce rugs and homewares that we believe are woven works of art. Pampa has been connecting talented weavers with the global community since 2013. All Pampa products are 100% handmade embracing fairly traded practices through our artisan partnerships.

We believe your home is your sanctuary and that you should feel inspired within by adding meaningful handmade items. We offer handcrafted, high quality luxury home goods, made by our extended family of artisans.

In addition to providing fair wages and ethical ways of working with our artisans, we also take care of our environment. Pampa is proud to partner with environmental charity One Tree Planted on crucial reforestation projects around the world. For every Pampa order, a tree is planted. When you buy a rug, you're planting 5 trees, and for other Pampa pieces you're planting 1 tree.

Pampa has been featured in Architecture Digest, Goop, The Design Files, Sight Unseen, Design Milk, Yellow Trace, The Local Project amongst others.